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Live Webinar(Approx length. 1:00)
CPD Approx.1:00 Hours
Free to watch

P359 Resolving Conflict in Your Team

Speaker: Lyn Paxman

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Add to calendar10/05/2023 01:00 PM10/05/2023 02:00 PMEurope/LondonP359 Resolving Conflict in Your TeamLive webinar to be watched on https://www.prodentalcpd.com/webinars/p359-resolving-conflict-in-your-teamhttps://www.prodentalcpd.com/webinars/p359-resolving-conflict-in-your-teamaOCvDqYeBzblWfNxkmTI107359

Webinar Details

What do you think of when the word conflict comes up?  Most people think of fights or shouting matches.  But most of the time within a team conflict is about underlying niggles and maybe a bit of bickering.  But, left to fester, this can result in demotivated people and sometimes people will even decide to leave the Practice because the fall out has become too much.

There is a theory that a certain amount of conflict and healthy challenge is a good thing.  A team of 'yes' people means they're not empowered to think for themselves.  It may also mean you have a team of people who are all so similar that there's no variety within a team, which is really important to creating high performance.

This webinar will give you tools and techniques to ensure that niggles and conflicts are resolved, whilst encouraging team members to develop the skills to solve their own disagreements.

Learning Outcomes

Aims

To discuss

  • The importance of spotting conflict between team members and what to do about it
  • Techniques for facilitating a conversation which encourages openness and non-aggressive honesty
  • Ways to reframe personality clashes, so they become a positive
  • The value of giving time and space to understanding first, before you look to solve
  • A technique for finding solutions together
  • Ways to avoid being the ‘Rescuer’ within the team, so you’re not always the one who needs to solve issues

Objectives

On completion of this webinar, you will have an understanding of the tools and techniques  which can be used to ensure that niggles and conflicts are resolved, whilst encouraging team members to develop the skills to solve their own disagreements.

The Speakers

 Lyn Paxman thumbnail

Lyn Paxman

Director, EvolveYou Dental

A leadership coach for over 25 years, Lyn has worked with a huge variety of businesses, in the last 10+ years with dental groups.  She has her own leadership and team development consultancy; EvolveYou and she is currently working with new dental group Todays Dental  in the unique role of ‘Culture Coach’, as well as being partner in her own dental practice in Cornwall.  She believes happy and motivated teams are the key to a thriving business, and loves helping people to realise their own potential, becoming awesome and valued leaders.