All of our e-learning courses are included in our Individual Subscription memberships.
CPD Approx.1:15 Hours

P087 Complaints Handling: A Step-By-Step Approach to Resolving a Dental Complaint

Speakers: Abhi Pal FCGDent George Wright BDS(Hons) Dip.MJDF PgDip(DLE) MDTFEd ACIArb Cert CII (Claims) FFFLM MCGDent

  • About This Course

In collaboration with the College of General Dentistry, this recorded webinar explores the best way to handle a complant by providing a step-by-step approach with real examples of patient complaints.

Covering a number of scenarios including verbal and written complaints, you will gain an insight in to how complaints can be effectively handled to facilitate early resolution.


Learning Outcomes


  • To highlight key stages of the complaint handling process by discussing worked examples
  • Understand how early intervention can help to avoid unnecessary escalation of a complaint
  • The differing requirements for responding to verbal and written complaints
  • The importance of self-care when in receipt of a complaint


On completion of this recorded webinar you will understand the best way to handle a complant using a step-by-step approach.

You may also like...