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P048 Practicing Dentistry Safely in a Litigious Wo...
Approx. 01:45
of verifiable CPD
£20.00
In an increasingly litigious society, with dentistry changing rapidly speaker Kiaran Weil presents a recorded webinar taki...
More InfoPurchase CPD- About This Course
About This Course
In collaboration with the College of General Dentistry, this recorded webinar explores the best way to handle a complant by providing a step-by-step approach with real examples of patient complaints.
Covering a number of scenarios including verbal and written complaints, you will gain an insight in to how complaints can be effectively handled to facilitate early resolution.
Learning Outcomes
Aims
- To highlight key stages of the complaint handling process by discussing worked examples
- Understand how early intervention can help to avoid unnecessary escalation of a complaint
- The differing requirements for responding to verbal and written complaints
- The importance of self-care when in receipt of a complaint
Objectives
On completion of this recorded webinar you will understand the best way to handle a complant using a step-by-step approach.
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