P842 Reducing Your Risk

About This Course

This video based course gives an excellent overview of why, when and how a complaint happens, the consequences of inaction and your contiunuing responsibilities following a complaint.

Excellent overview by dentolegal experts, with advice of how to reduce the risk of receiving a complaint.

Learning Outcomes

Aims

• To understand when, how and why complaints happen
• What you need to do if you get a complaint

Objectives

On completion of this course you will understand when, how and why complaints happen, the consequences of inaction and your continuing responsibilities following a complaint.