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CPD Approx.1:00 Hours

P232 Communication Which Creates Outstanding Teams

Speaker: Lyn Paxman

  • About This Course

When you think about communicating with your team what comes up for you?  Sharing information and updating?  Making requests for things to be done in a certain way?  Being asked to sort out team conflicts?  Being asked to take responsibility for getting problems solved and stuff sorted?  Well, yes, it is all of these things, but the way you do this makes a huge difference to how the team respond.  Do you become frustrated that things are not done as requested, that you’re always the one fire-fighting?  Would you like to create a team who pull together, even when things are tough?  A team who deliver a seamless patient journey?  A team who takes accountability for solving conflicts and problems as they arise?  A key skill to all of this is developing the communications skills of both yourself as a leader and those of your team members. This webinar recording will help!


This course aims to provide learners with knowledge and understanding of how to develop better communication skills as a leader and also develop the communication skills of their team members.


  • How the words you use influence the mindset of those you are talking to.
  • Why your frame of mind matters when questioning and listening.
  • How to create an environment where people contribute ideas and take ownership for implementing them.
  • The 3 communication styles you need to consider to engage everyone.
  • Why you don't always have to solve 'it' for others and the benefits of not always solving it.
  • The power of 'why' and its role in creating motivation and engagement.

Learning Outcomes

On completion of this recorded webinar, you will understand how to develop better communication skills of both yourself as a leader and those of your team members.

GDC Development Outcomes

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