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CPD Approx.1:00 Hours

£20.00

P790 Conflict Resolution

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About This Course

It is important that staff and patients feel safe in the practice environment, early detection and management of situations that can lead to conflict will create an atmosphere of calm professionalism.

Conflict in the workplace affects both patients and staff and causes a negative impact on the standards and services delivered in your practice.

Learning Outcomes

Aims

To understand the common causes of conflict
To recognise the signs for potential conflict
To successfully deal with conflict

Objectives

On completion of this module you will be able to recognise the common signs and causes of conflict and be able to successfully intervene to either prevent or resolve these situations.