P260 Duty of Candour

About This Course

This course covers both the professional and statutory duty of candour.  It looks at the importance of openness, honesty and transparency, and the need for an apology when things have gone wrong for patients.  It examines your responsibilities in the professional duty of candour and your obligations in the statutory duty of candour.  It also looks at best practice tips for how to say sorry.

Learning Outcomes

Aims

To raise awareness about the need for transparency, openness, honesty and an apology when things go wrong for patients. To explain what is expected in the professional duty of candour and to clarify obligations of the statutory duty of candour. To cover best practice in how to say sorry when things don't go according to plan.

Objectives

By the end of this course you will understand:

• The importance of openness, honesty and transparency, and the need for an apology when things have gone wrong
• Your responsibilities in the professional duty of candour
• Your obligations in the statutory duty of candour
• Best practice for how to say sorry