How to Jump the CQC’s ‘Well-led’ Hurdle

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Do you remember being told you’re for the high jump in response to some childhood misdemeanour? Notice of a CQC inspection has the same implications – with no training at the lower heights you’ll be required to clear the higher bar at one bound. No wonder that according to Isopharm: ‘nearly one fifth of dental practices are failing CQC inspections’. The hurdle most likely to leave them flat on their faces is ‘Well-led’

It is difficult for Registered Managers to predict whether they are meeting the Well-led KLOE. Also, under questioning by CQC inspectors, practice staff may unwittingly reveal the Registered Manager’s inability to achieve the necessary altitude.


Let’s explore some of the issues. Fundamentally, we’re talking about leadership – good or even great leadership. The quality of leadership that gets staff arriving early, giving 101 per cent, coming up with ideas for improvements and solutions to problems and being very hugely supportive.

Fortunately, there are some well proven techniques for improving leadership skills and ability. They are invariably represented by a triangle and the particular one I’m thinking of is called the Triangle of Success. The Triangle of Success has Knowledge 15% as the base and 30% Skill and 55% Attitude on the two sides.

There’s a similar story for the triangle that originates from The Five Dysfunction of a Team: A Leadership Fable, a book written by Patrick M. Lencioni. Ascending this triangle are horizontal layers called Trust, Communication, Commitment and Accountability, with Results as the ‘summit’.

What next?

Let’s see, you could read the books I’ve mentioned, follow the advice and become a great leader with a dedicated team. Or you could join the waiting list for Ranulph Fiennes next Exploring Leadership talk in London, but you could be waiting ages!

The answer

I’ve got it! You could attend my Is Your Practice Well-led? workshop on Friday 10th June at the Mercure Sheffield Parkway Hotel. Here, myself and Nick Danby of Face 2 Face, will help you and colleagues from other practices learn how to achieve the Well-led KLOE. We’ll discuss the Triangle of Success and its synergy with CQC requirements and consider the management of the issues raised by the Five Dysfunctions of a Team. We’ll also explore so-called soft skills for managing teams and identify what improvements individual practices need to make to achieve the C word – compliance.

The day will be fun, hard work, stimulating, hugely worthwhile and refreshing (lunch and refreshments are including in the £150 cost).


Contact Practices Made Perfect by Nicki Rowland at info@pmp_consulting.co.uk or call 01482 872491 with all your details.

Posted by Gemma

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