Comments

This course was fairly put togeter and very helpful
- This module was rated 5 out of 5 stars.
very clear
- This module was rated 5 out of 5 stars.
gives a good overview and refresher for complaints handling update
- This module was rated 5 out of 5 stars.
helpfull update
- This module was rated 5 out of 5 stars.
Very informative.
- This module was rated 5 out of 5 stars.
Good refresher
- This module was rated 5 out of 5 stars.
It is very important to deal with customer complaints within the correct time frame and manner. The course provides excellent learning and development, information and ways to improve.
- This module was rated 5 out of 5 stars.
very informative
- This module was rated 5 out of 5 stars.
reinforced time frames in response to a complaint
- This module was rated 4 out of 5 stars.
Very informative
- This module was rated 5 out of 5 stars.
A good understaning of this subject.
- This module was rated 5 out of 5 stars.
Great to refresh after completing the course last year.
- This module was rated 5 out of 5 stars.
very well explained and easy to understand
- This module was rated 5 out of 5 stars.
Very useful refresher. Logical and easy to follow. Covers both NHS and private practice
- This module was rated 5 out of 5 stars.
Course was very precise ,informative and efficient.
- This module was rated 5 out of 5 stars.
well organised course
- This module was rated 5 out of 5 stars.
A very interesting learning module
- This module was rated 5 out of 5 stars.
Great course
- This module was rated 5 out of 5 stars.
very informative
- This module was rated 5 out of 5 stars.
clear and concise advice
- This module was rated 5 out of 5 stars.
Very straightforward and informative.
- This module was rated 5 out of 5 stars.
Very informative
- This module was rated 5 out of 5 stars.
Good revision
- This module was rated 5 out of 5 stars.
very good update
- This module was rated 5 out of 5 stars.
Informative course.
- This module was rated 5 out of 5 stars.
well explained topic.
- This module was rated 5 out of 5 stars.
Very informative
- This module was rated 5 out of 5 stars.
this course refreshed my knowledge on this subject.
- This module was rated 5 out of 5 stars.
Extremely usefulA good overview
- This module was rated 5 out of 5 stars.
Excellent training content
- This module was rated 5 out of 5 stars.
good refresher of complaints
- This module was rated 5 out of 5 stars.
A great introduction to handling complaints. Very informative.
- This module was rated 5 out of 5 stars.
good revision
- This module was rated 5 out of 5 stars.
Found this very helpful and informative
- This module was rated 5 out of 5 stars.
good informative course
- This module was rated 5 out of 5 stars.
very good info
- This module was rated 5 out of 5 stars.
Learnt about how to handle complain in different situation.
- This module was rated 5 out of 5 stars.
full patient Journey from start to finish on how to maintain a good working happy practice
- This module was rated 5 out of 5 stars.
A good course which highlights the issues around complaints.
- This module was rated 5 out of 5 stars.
good concise courserelevant information
- This module was rated 5 out of 5 stars.
A good refresher, especially at the moment with Covid-19 raising lots of complaints from patients about a wide range of problems.
- This module was rated 5 out of 5 stars.
It was well worth it reading through all the suggestions again to be able to react accordingly and in a manner solving the situation.
- This module was rated 5 out of 5 stars.
useful advice to know
- This module was rated 5 out of 5 stars.
useful
- This module was rated 5 out of 5 stars.
Helpful, straight forward , easy to understand and good advice
- This module was rated 5 out of 5 stars.
Informative and, generally, a good refresh for the complaint procedure
- This module was rated 4 out of 5 stars.
Very informative course and revises the need for a good complaint procedure to be in place and for every one to be aware of the procedures when dealing with complaints.
- This module was rated 5 out of 5 stars.
Good course
- This module was rated 5 out of 5 stars.
revision of complaints process
- This module was rated 5 out of 5 stars.
A good course that helped me refresh my knowledge on the subject.
- This module was rated 5 out of 5 stars.
updated knowledge regarding what is expectedcommunicate properly with patients colleagues and other professionals.
- This module was rated 5 out of 5 stars.
A good refresher
- This module was rated 5 out of 5 stars.
Such an important topic and greatly appreciate all the useful guidance provided by this course
- This module was rated 5 out of 5 stars.
Helpful
- This module was rated 5 out of 5 stars.
Very useful course in refreshing handling complaints
- This module was rated 5 out of 5 stars.
Useful reminder of the process and details around handling a complaint.
- This module was rated 5 out of 5 stars.
A very good update on handling complaints and procedures involved
- This module was rated 5 out of 5 stars.
Presented well and very clear to understand
- This module was rated 5 out of 5 stars.
brill
- This module was rated 5 out of 5 stars.
Informative - easy to understand.
- This module was rated 5 out of 5 stars.
good to go over procedures again ...communication is key
- This module was rated 5 out of 5 stars.
Easy to go through and a useful resource for reviewing my complaints procedure knowledge.
- This module was rated 4 out of 5 stars.
very helpful
- This module was rated 5 out of 5 stars.
Very informative
- This module was rated 5 out of 5 stars.
A very good course outlining good handling of the complaints procedure
- This module was rated 5 out of 5 stars.
good course
- This module was rated 5 out of 5 stars.
very easy to follow and clear instruction
- This module was rated 5 out of 5 stars.
thank you :)
- This module was rated 5 out of 5 stars.
Excellent cours
- This module was rated 5 out of 5 stars.
Resources given in the course is helpful.
- This module was rated 5 out of 5 stars.
Well structured course.
- This module was rated 4 out of 5 stars.
good revision
- This module was rated 5 out of 5 stars.
Really helpful and useful course in regards to complaints handling.
- This module was rated 4 out of 5 stars.
good revision and to touch base at a practice meeting to ensure everybody is aware of the complaints policy at our practice and the best way to behave in order to deal with a complaint successfully
- This module was rated 5 out of 5 stars.
Very good course - easy to read and understand to refresh your mind and skills on handling a complaint.
- This module was rated 5 out of 5 stars.
Well written
- This module was rated 5 out of 5 stars.
Good content
- This module was rated 5 out of 5 stars.
very informative
- This module was rated 5 out of 5 stars.
Really good course
- This module was rated 5 out of 5 stars.
revision of complaints procedure
- This module was rated 5 out of 5 stars.
An excellent course.
- This module was rated 5 out of 5 stars.
a good refresher
- This module was rated 4 out of 5 stars.
Reinforced good habits when dealing with complaints, mindful that you are dealing a person and not just the situation and facts. They may be distressed or upset or aim should always be to help and support them.
- This module was rated 5 out of 5 stars.
An excellent review of the complaints handling process.
- This module was rated 5 out of 5 stars.
informative
- This module was rated 5 out of 5 stars.
Succinct but thorough. A good explanation of the subject.
- This module was rated 5 out of 5 stars.
Again another good course
- This module was rated 5 out of 5 stars.
Course was informative and helped with the procedures of replying to complaints
- This module was rated 5 out of 5 stars.
good course
- This module was rated 5 out of 5 stars.
It was a good clear course. My understanding of the complaint procedure is clearer and how to deal with situations when/if they arise.
- This module was rated 5 out of 5 stars.
Probably the best course on prodental
- This module was rated 5 out of 5 stars.
The module covers a fundamental topic in a concise way, providing ample material for reflecting on how to behave in these stressful circumstances, how to implement the daily workflow and how to strenghten the practice policies.It also provides resources for further reading.
- This module was rated 5 out of 5 stars.
This course was extremely informative and was good to review how best to deal with a complaint should it arise and the best way to resolve the situation with minimum stress
- This module was rated 5 out of 5 stars.
Informative
- This module was rated 5 out of 5 stars.
good course
- This module was rated 5 out of 5 stars.
good course
- This module was rated 5 out of 5 stars.
Useful to revise complaints procedure.
- This module was rated 5 out of 5 stars.
Very clear
- This module was rated 5 out of 5 stars.
this is a great course and each time I do it I think I am getting better at working out the protocols we use: its the most important part and it gives us an opportunity to demonstrate to patients that we are here for their benefit: its an opportunity to improve.
- This module was rated 5 out of 5 stars.
good refresher
- This module was rated 5 out of 5 stars.
Very explanatory
- This module was rated 4 out of 5 stars.
helpful
- This module was rated 5 out of 5 stars.
This will help me with my day to day role on reception
- This module was rated 5 out of 5 stars.
excellent
- This module was rated 5 out of 5 stars.
Really good course
- This module was rated 5 out of 5 stars.
Very comprehensive course
- This module was rated 5 out of 5 stars.
interesting an useful
- This module was rated 4 out of 5 stars.
good information on complaints procedure
- This module was rated 5 out of 5 stars.
A good reminder to listen to patients
- This module was rated 5 out of 5 stars.
It was the first time taking a CPD course, I really liked it.
- This module was rated 5 out of 5 stars.
Good to learn about the correct timings when dealing with complaints
- This module was rated 5 out of 5 stars.
Clear guidance
- This module was rated 5 out of 5 stars.
good content
- This module was rated 5 out of 5 stars.
a good overview of handling complaints from patients
- This module was rated 5 out of 5 stars.
excellent revison
- This module was rated 5 out of 5 stars.
This was actually one of the most straight forward courses I have done yet. It was clear, yet informative, without there being too much unnecessary information.
- This module was rated 5 out of 5 stars.
This has been a good refresher to build on my existing knowledge.
- This module was rated 5 out of 5 stars.
Pleased with how well I did initially, always a very delicate subject, that has to be handled correctly from the onset
- This module was rated 5 out of 5 stars.
very important course, important to put learning into practice to avoid and resolve any complaint
- This module was rated 5 out of 5 stars.
very good level to keep it simple
- This module was rated 5 out of 5 stars.
good course on how to manage complaints within a practice
- This module was rated 5 out of 5 stars.
GOOD INFORMATIVE
- This module was rated 5 out of 5 stars.
always great to review procedures. easy to follow videos help
- This module was rated 5 out of 5 stars.
very good course - just the right content and length
- This module was rated 5 out of 5 stars.
Informative and flows well which helps greatly
- This module was rated 5 out of 5 stars.
Great
- This module was rated 5 out of 5 stars.
very informative
- This module was rated 5 out of 5 stars.
helpful information and good advice in how to listen to patients
- This module was rated 5 out of 5 stars.
Informative course
- This module was rated 5 out of 5 stars.
great course
- This module was rated 5 out of 5 stars.
I found this course very helpful and it will help me understand the complaint procedure more easily
- This module was rated 5 out of 5 stars.
it was a very intresting course
- This module was rated 5 out of 5 stars.
simple and clear course: all staff members need to be au fait with the complaints procedure.
- This module was rated 5 out of 5 stars.
i feel i can now deal with complaints correctly
- This module was rated 5 out of 5 stars.
valuable confirmation on how to deal with complaints
- This module was rated 5 out of 5 stars.
Very Informative course
- This module was rated 5 out of 5 stars.
it was very informative and easy to understand
- This module was rated 4 out of 5 stars.
A very helpful course
- This module was rated 5 out of 5 stars.
Good content , and thought provoking
- This module was rated 5 out of 5 stars.
This was extremely useful and will help me a lot on a daily basis at the practice
- This module was rated 5 out of 5 stars.
good
- This module was rated 5 out of 5 stars.
All information was very useful
- This module was rated 5 out of 5 stars.
very good learnt a lot
- This module was rated 5 out of 5 stars.
Very helpful
- This module was rated 5 out of 5 stars.
useful course
- This module was rated 5 out of 5 stars.
good common sense
- This module was rated 5 out of 5 stars.
easy to read and understand
- This module was rated 5 out of 5 stars.
Thought provoking course.
- This module was rated 5 out of 5 stars.
Great course very informative easy reading and easy to understand
- This module was rated 5 out of 5 stars.
v good course
- This module was rated 5 out of 5 stars.
Found this course REALLY good clear advice about complaints and how best to deal with them i have taken a lot from this course.
- This module was rated 5 out of 5 stars.
The course was well designed, not littered with over descriptive, excessive content that made the learning hard to digest or remember. I feel that it clarified what level different complaints can start out at and possibly escalate to and the way practices can deal with them to avoid it going beyond ‘in house’ which the GDC doesn’t recommend and is trying to proactively encourage.
- This module was rated 5 out of 5 stars.
Good overview of the topic.
- This module was rated 5 out of 5 stars.
very good descriptions
- This module was rated 5 out of 5 stars.
information clear and a good refresher of complaints process
- This module was rated 5 out of 5 stars.
Important revision of the need for a robust complaints procedure.
- This module was rated 5 out of 5 stars.
good level of learning and good insight provided
- This module was rated 5 out of 5 stars.
A very good course showing complaints from different perspectives, very varied approaches to handling and how to try and come to a positive outcome.
- This module was rated 5 out of 5 stars.
very good summary
- This module was rated 5 out of 5 stars.
really well laid out information
- This module was rated 5 out of 5 stars.
I found this course very usefull
- This module was rated 4 out of 5 stars.
Very informative
- This module was rated 5 out of 5 stars.
very useful and something which i will use in practice.
- This module was rated 5 out of 5 stars.
good course
- This module was rated 5 out of 5 stars.
good course
- This module was rated 5 out of 5 stars.
I found the training helpful and improved my understanding in how to handle patient complaints.
- This module was rated 3 out of 5 stars.
I found the course to be very informative, easy to follow and a beneficial reminder of procedures.
- This module was rated 5 out of 5 stars.
Very informative
- This module was rated 5 out of 5 stars.
good course
- This module was rated 5 out of 5 stars.
good course
- This module was rated 5 out of 5 stars.
good course very informative
- This module was rated 4 out of 5 stars.
very useful, learnt a lot
- This module was rated 5 out of 5 stars.
Good course
- This module was rated 4 out of 5 stars.
The course was well covered and informative, easy to follow and understand.
- This module was rated 4 out of 5 stars.
Good course building on previous complaint handling training.
- This module was rated 5 out of 5 stars.
Useful update and referesher
- This module was rated 5 out of 5 stars.
Very concise, small pieces of relevant information on each page good way to communicate
- This module was rated 5 out of 5 stars.
A good summary of best practice
- This module was rated 5 out of 5 stars.
course was well explained and easy to follow.
- This module was rated 5 out of 5 stars.
Good course to participate in and recommended to take by gdc
- This module was rated 4 out of 5 stars.
Magic minute is very useful.
- This module was rated 5 out of 5 stars.
Straight forward couese on handling patients complaints.
- This module was rated 4 out of 5 stars.
Excellent course, very informative and full of useful information that I will use in my job role.
- This module was rated 5 out of 5 stars.
Very enjoyable course on a serious topic
- This module was rated 5 out of 5 stars.
Ver6 informative course
- This module was rated 5 out of 5 stars.
good learning
- This module was rated 5 out of 5 stars.
Some very useful lists for sources of reference given. Anyone who is currently dealing with a complaint should visit this course, it will help to put things into perspective.
- This module was rated 5 out of 5 stars.
useful course
- This module was rated 5 out of 5 stars.
Very helpful
- This module was rated 5 out of 5 stars.
The course is really excellent !
- This module was rated 5 out of 5 stars.
I really enjoyed the case study. I thought this helped me understand about how a complaint can be made.
- This module was rated 5 out of 5 stars.
enjoyable course that gave food for thought.
- This module was rated 5 out of 5 stars.
Great course sufficient for my needs.
- This module was rated 5 out of 5 stars.
good
- This module was rated 5 out of 5 stars.
all helpful
- This module was rated 4 out of 5 stars.
good course
- This module was rated 5 out of 5 stars.
Great course, learnt a lot and gave me a few good ideas to take back to my practice.
- This module was rated 5 out of 5 stars.
Great course, learnt a lot and gave me a few good ideas to take back to my practice.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
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Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
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Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
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Very good and full of information.
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Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.
- This module was rated 5 out of 5 stars.
Very good and full of information.