good course
I think the course was concise and well written should be seen by all team members
Very good course
Liked the tip about the magic minute
well structured
brilliant cpd course
A good reminder
Well presented, concise and easy to understand. Straightforward questions.
Good reminder of need for timely response.
This course gave excellent revision into complaints handling. It covered all aspects when dealing with a complaint in simlple steps.
informative and helpful course
This course was fairly put togeter and very helpful
very clear
gives a good overview and refresher for complaints handling update
helpfull update
Very informative.
Good refresher
It is very important to deal with customer complaints within the correct time frame and manner. The course provides excellent learning and development, information and ways to improve.
very informative
reinforced time frames in response to a complaint
Very informative
A good understaning of this subject.
Great to refresh after completing the course last year.
very well explained and easy to understand
Very useful refresher. Logical and easy to follow. Covers both NHS and private practice
Course was very precise ,informative and efficient.
well organised course
A very interesting learning module
Great course
very informative
clear and concise advice
Very straightforward and informative.
Very informative
Good revision
very good update
Informative course.
well explained topic.
Very informative
this course refreshed my knowledge on this subject.
Extremely usefulA good overview
Excellent training content
good refresher of complaints
A great introduction to handling complaints. Very informative.
good revision
Found this very helpful and informative
good informative course
very good info
Learnt about how to handle complain in different situation.
full patient Journey from start to finish on how to maintain a good working happy practice
A good course which highlights the issues around complaints.
good concise courserelevant information
A good refresher, especially at the moment with Covid-19 raising lots of complaints from patients about a wide range of problems.
It was well worth it reading through all the suggestions again to be able to react accordingly and in a manner solving the situation.
useful advice to know
useful
Helpful, straight forward , easy to understand and good advice
Informative and, generally, a good refresh for the complaint procedure
Very informative course and revises the need for a good complaint procedure to be in place and for every one to be aware of the procedures when dealing with complaints.
Good course
revision of complaints process
A good course that helped me refresh my knowledge on the subject.
updated knowledge regarding what is expectedcommunicate properly with patients colleagues and other professionals.
A good refresher
Such an important topic and greatly appreciate all the useful guidance provided by this course
Helpful
Very useful course in refreshing handling complaints
Useful reminder of the process and details around handling a complaint.
A very good update on handling complaints and procedures involved
Presented well and very clear to understand
brill
Informative - easy to understand.
good to go over procedures again ...communication is key
Easy to go through and a useful resource for reviewing my complaints procedure knowledge.
very helpful
Very informative
A very good course outlining good handling of the complaints procedure
good course
very easy to follow and clear instruction
thank you :)
Excellent cours
Resources given in the course is helpful.
Well structured course.
good revision
Really helpful and useful course in regards to complaints handling.
good revision and to touch base at a practice meeting to ensure everybody is aware of the complaints policy at our practice and the best way to behave in order to deal with a complaint successfully
Very good course - easy to read and understand to refresh your mind and skills on handling a complaint.
Well written
Good content
very informative
Really good course
revision of complaints procedure
An excellent course.
a good refresher
Reinforced good habits when dealing with complaints, mindful that you are dealing a person and not just the situation and facts. They may be distressed or upset or aim should always be to help and support them.
An excellent review of the complaints handling process.
informative
Succinct but thorough. A good explanation of the subject.
Again another good course
Course was informative and helped with the procedures of replying to complaints
good course
It was a good clear course. My understanding of the complaint procedure is clearer and how to deal with situations when/if they arise.
Probably the best course on prodental
The module covers a fundamental topic in a concise way, providing ample material for reflecting on how to behave in these stressful circumstances, how to implement the daily workflow and how to strenghten the practice policies.It also provides resources for further reading.
This course was extremely informative and was good to review how best to deal with a complaint should it arise and the best way to resolve the situation with minimum stress
Informative
good course
good course
Useful to revise complaints procedure.
Very clear
this is a great course and each time I do it I think I am getting better at working out the protocols we use: its the most important part and it gives us an opportunity to demonstrate to patients that we are here for their benefit: its an opportunity to improve.
good refresher
Very explanatory
helpful
This will help me with my day to day role on reception
excellent
Really good course
Very comprehensive course
interesting an useful
good information on complaints procedure
A good reminder to listen to patients
It was the first time taking a CPD course, I really liked it.
Good to learn about the correct timings when dealing with complaints
Clear guidance
good content
a good overview of handling complaints from patients
excellent revison
This was actually one of the most straight forward courses I have done yet. It was clear, yet informative, without there being too much unnecessary information.
This has been a good refresher to build on my existing knowledge.
Pleased with how well I did initially, always a very delicate subject, that has to be handled correctly from the onset
very important course, important to put learning into practice to avoid and resolve any complaint
very good level to keep it simple
good course on how to manage complaints within a practice
GOOD INFORMATIVE
always great to review procedures. easy to follow videos help
very good course - just the right content and length
Informative and flows well which helps greatly
Great
very informative
helpful information and good advice in how to listen to patients
Informative course
great course
I found this course very helpful and it will help me understand the complaint procedure more easily
it was a very intresting course
simple and clear course: all staff members need to be au fait with the complaints procedure.
i feel i can now deal with complaints correctly
valuable confirmation on how to deal with complaints
Very Informative course
it was very informative and easy to understand
A very helpful course
Good content , and thought provoking
This was extremely useful and will help me a lot on a daily basis at the practice
good
All information was very useful
very good learnt a lot
Very helpful
useful course
good common sense
easy to read and understand
Thought provoking course.
Great course very informative easy reading and easy to understand
v good course
Found this course REALLY good clear advice about complaints and how best to deal with them i have taken a lot from this course.
The course was well designed, not littered with over descriptive, excessive content that made the learning hard to digest or remember. I feel that it clarified what level different complaints can start out at and possibly escalate to and the way practices can deal with them to avoid it going beyond ‘in house’ which the GDC doesn’t recommend and is trying to proactively encourage.
Good overview of the topic.
very good descriptions
information clear and a good refresher of complaints process
Important revision of the need for a robust complaints procedure.
good level of learning and good insight provided
A very good course showing complaints from different perspectives, very varied approaches to handling and how to try and come to a positive outcome.
very good summary
really well laid out information
I found this course very usefull
Very informative
very useful and something which i will use in practice.
good course
good course
I found the training helpful and improved my understanding in how to handle patient complaints.
I found the course to be very informative, easy to follow and a beneficial reminder of procedures.
Very informative
good course
good course
good course very informative
very useful, learnt a lot
Good course
The course was well covered and informative, easy to follow and understand.
Good course building on previous complaint handling training.
Useful update and referesher
Very concise, small pieces of relevant information on each page good way to communicate
A good summary of best practice
course was well explained and easy to follow.
Good course to participate in and recommended to take by gdc
Magic minute is very useful.
Straight forward couese on handling patients complaints.
Excellent course, very informative and full of useful information that I will use in my job role.
Very enjoyable course on a serious topic
Ver6 informative course
good learning
Some very useful lists for sources of reference given. Anyone who is currently dealing with a complaint should visit this course, it will help to put things into perspective.
useful course
Very helpful
The course is really excellent !
I really enjoyed the case study. I thought this helped me understand about how a complaint can be made.
enjoyable course that gave food for thought.
Great course sufficient for my needs.
good
all helpful
good course
Great course, learnt a lot and gave me a few good ideas to take back to my practice.
Great course, learnt a lot and gave me a few good ideas to take back to my practice.
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