Very practical and thought provoking advice
I understand the signs of early dissatisfaction which patient can recognize
Informative course
Well structured questionair
Great course to go though for complaints handling to help remember and understand complains handling. Good to refresh the course yearly to help To know how to handle a patient complaint.
Very Informative
Simply explained
Informative
Very informative
Informative and helpful
Good course
Good referesher
It was very helpful.
Very easy to follow and understand
Learnt loads
Good lecture about complaints
Useful reminder of timelines and interesting info on responding to soclial media reviews.
Attentiveness by all staff members important to detect any form of negativity from patients viewpoint and act swiftly to prevent escalation of any potential complaint.
This learning reinforced the need for clear communication and professionalism in addressing patient concerns. I identified the importance of improving complaint documentation and follow-up actions to enhance accountability. It also confirmed that existing patient-centered approaches and resolution strategies are effective.By refining complaint handling, we foster trust, teamwork, and patient satisfaction, ensuring a more supportive healthcare environment.
Reinforced practice policy on complaints handling.
very informative
really helpful