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Handling Complaints

GDC recommended

First Uploaded: 30/03/2012
Last Revision: 14/04/2014
Expiry Date: 14/04/2015
Relevant for: Dentist, Hygienist, Therapist, Dental Nurse, Technician, Practice Manager

Abstract

This guidance provides a checklist for handling complaints in line with the principles set out in Standards for dental professionals. A complaint is any expression of dissatisfaction by a patient (or their representative) about a dental service or treatment whether justified or not.

Aims

  • This article provides a checklist for handling complaints in line with the principles set out in Standards for dental professionals.
  • A complaint is any expression of dissatisfaction by a patient (or their representative) about a dental service or treatment whether justified or not.

Objectives

This article provides a checklist for handling complaints in line with the principles set out in Standards for dental professionals. A complaint is any expression of dissatisfaction by a patient (or their representative) about a dental service or treatment whether justified or not.

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Comments

good

Posted by Heather Faulds - 9.27am 9th December 2013

excellent refresher on what i already knew - thank you

Posted by Patricia Black - 11.39pm 13th July 2013

Good

Posted by Julie Williams - 11.21pm 12th May 2013

Good

Posted by Tsitsi Lesley Shambira - 9.16pm 10th January 2013

useful update, refreshed my memory

Posted by Ambika Maharjan - 1.41pm 28th December 2012

good

Posted by Nishanie Bajramovic - 10.24am 8th September 2012

We are reminded how to handle complaints... here.

Posted by Peter Jombe - 9.27pm 14th June 2012

Sets out proceedure for complaints handing concisely

Posted by tracy corcoran - 2.59pm 10th May 2012

Good concise update. Thanks for this.

Posted by Susie Anderson-Sharkey - 8.12pm 25th April 2012

½ hours
of verifiable CPD

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